If you've ever wondered about why things in Production don't work like things in Test (or dev or wherever), check out this article on the CIO Blogs: 

http://advice.cio.com/the_ugly_truth_about_service_transition?page=0%2C0 

I like this quote:

No one specific organizational slice is to blame, but we are all to blame. We (both IT and its customers) are all contributors to these outcomes by actions we either take or don’t take. This would imply that responsibility for a solution lies with both parties, and that would be correct.

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